Industry pack: Hospitality

Hospitality adds what a hospitality organisation needs on top of HCM Core: daily operations, food-safety certificate, seasonal staff, guest feedback on staff. Every screen carries charts, and the Overview answers the questions this industry asks first. It works with the people already in HCM Core and Employee; it changes nothing there.

1. Who uses it

Role	What they do
Hotel general manager	Reads labour cost per occupied room and turnover by department.
Housekeeping / F&B manager	Plans staffing against occupancy and covers.
HR manager	Tracks food-safety and alcohol-service certificates and seasonal staff.

2. Before you start

• Installed plugin: hcm-industry-hospitality (free tier; needs HCM Foundation and Employee). No licence feature has to be granted.
• Access: tenant administrators can use every screen; the Overview needs a tenant administrator or Report.View.
• Trial data: in a trial tenant, generate the Hospitality industry pack in Demo Data: 12 daily operations, 10 food-safety certificate, 10 seasonal staff, 10 guest feedback on staff.

3. Set up

1. Open Hospitality > Daily Operations and enter occupied rooms, available rooms and labour hours per department per day.
2. Open Food-Safety Certificates and record each food handler's certificate with expiry.
3. Record Seasonal Staff with the season and department.
4. Record Guest Staff Feedback (compliments and complaints naming a team).

4. Daily use

4.1 Daily operations

One department on one day: occupied rooms and labour hours. Labour hours per occupied room is the housekeeping productivity measure. Open Daily operations in the sidebar under Industry Pack, Hospitality. Choose Add daily operations to add a record, click a row to change or delete it. The fields are: date, department, rooms available, rooms occupied, labour hours.

4.2 Food-safety certificate

Food handler, alcohol-service and similar certificates that must be valid to work the position. Open Food-safety certificate in the sidebar under Industry Pack, Hospitality. Choose Add food-safety certificate to add a record, click a row to change or delete it. The fields are: employee, certificate, status, expires on.

4.3 Seasonal staff

Seasonal workers by department and season, and whether they return. Open Seasonal staff in the sidebar under Industry Pack, Hospitality. Choose Add seasonal staff to add a record, click a row to change or delete it. The fields are: person, department, season, start date, returning.

4.4 Guest feedback on staff

Compliments and complaints from guests that name a team. Open Guest feedback on staff in the sidebar under Industry Pack, Hospitality. Choose Add guest feedback on staff to add a record, click a row to change or delete it. The fields are: feedback, team, kind, rating (1 to 5), received on.

5. Charts, reports and exports

Figure	What it counts
Occupancy %
Housekeeping hours per occupied room
Certificates valid %
Seasonal staff returning %
Guest complaints
Labour hours by department	Total hours logged per department
Certificate status	Valid, expiring, expired
Guest feedback by team	Feedback received, per team
Average rating by team	Average guest rating (1 to 5)

Every list page also has charts of its own records (by status or category, and a trend), and the platform grid offers search, paging, column choice and export.

6. On a phone or tablet

Every screen works on a phone: tiles, charts and lists stack one per row, and the add and edit dialogs fit the screen.

7. Rules and limits

• Occupancy and hours per room use the Housekeeping rows of Daily Operations, because rooms occupied is the same figure for every department.
• Revenue per available room (RevPAR) is not computed: it needs revenue, which belongs in your property management system.
• The figures are only as good as the records entered. Benchmarks differ between sources, so none is hard-coded as a target: read the figures against your own history.

8. Troubleshooting

Symptom	Cause and fix
A chart says "Nothing to show yet"	No records yet, or none with the date or category the chart needs. Add records or generate the demo pack.
The Overview says forbidden	Your login is not a tenant administrator and lacks Report.View.
A screen is missing from the sidebar	The plugin is not installed for this tenant. Ask a platform administrator to install hcm-industry-hospitality.

9. Related guides

• HCM Core
• Employee Information