HR Helpdesk (HCM)

This page documents the shipped HR Helpdesk screen (hcm-helpdesk). Not for plugin developers.

What it does

Submit a real support ticket — Category, Subject, Description, Priority — and see your own ticket list with real status tracking.

Known gaps

• No ticket conversation/messages, internal HR notes, or attachments yet — a ticket is created and tracked, but there's no back-and-forth thread on it.
• No knowledge base/search, SLA tracking, assignment/routing/ escalation, rating, or reopen/cancel actions.
• Ticket numbers are a plain auto-incrementing ID, not a formatted reference like HR-2026-0001.

Related

• Employee Relations Dashboard & Case Reports